The Lilongwe Water Board (LWB) says it has finalized the first phase of its migration to the new billing system.
A statement by the board explains that the migration is in a bid to improve customer care services. The LWB embarked on the project following concerns over exorbitant bills and illegal connections.
Under the new system, customers will receive bills, disconnection messages, payment confirmation and other updates.
Customers will also be able to access their account information and print their account statement through the board’s website.
The new system also has controlled measures to rectify erroneous bill readings that may arise from incorrect data capture during meter reading. Following this development, the board has since combined the billing cycle for February and March.
Customers are required to provide the board with Contact numbers as well as Identification which will be used to update their account details under the new billing system.
The Board is soon expected to start conducting clinic sessions on the new billing system for its customers in order to provide customers.