Amidst the coronavirus pandemic, Ethiopian Airlines has launched an app that will ease the shipment of cargo, aimed at providing convenience to Ethiopian Cargo & Logistics Services customers, who will be able to track their cargo.

The Director of Group Integrated Marketing

Communications at Ethiopian Airlines, Miretab Teklaye, said the newly unveiled cargo mobile app and chatbot-assisted cargo tracking service will bring convenience for customers allowing them to access real-time updates about their shipments and to process their charter requests. “As the number of mobile apps and messaging platforms users grows globally, we will leverage our in-house digital capabilities to further elevate customers’ experience by taking our digital service to the platforms of their choice.” said Tekyale.

The new app provides a range of self-service features

including checking flight schedule, cargo tracking and charter requests at the swipe of a finger, while the Ethiopian Chatbot enables customers to access up-to-date information and track their shipment on Messenger and Telegram. The Ethiopian Cargo app is now available for both Android and iOS.