As an effort to push for better after-sales service standards, Nissan Malawi drilled and tested its technicians and service adviser’s from Mzuzu, Lilongwe and Blantyre branches, through Nissan Malawi’s first ever National Skills Competition.

According to National Services Manager, Watson Misomali, the technicians and service advisers underwent training last week, as theory and practical tests followed. “They were each assigned a vehicle which had faults which they had to diagnose, according to how they were trained” said Misomali, “We, as a dealership’s professional technicians, aim to be different from mango tree mechanics, by not just solving a problem but also identifying the root cause of the problem”. At the end of the competition, 2 service providers and 3 technicians emerged as winners, of the total 4 service advisers and 12 technicians.

As the competition offered a flat screen and a microwave as some of the prizes, Nissan Malawi’s Acting Managing Director, Theo Katando, hailed the competition as a means to inspire the technicians and service advisers, hence customers should expect better after-sales services this year. Katando also outlined that during the training prior to the theory and practical exams, the service advisers were trained to improve their communication, while technicians were trained on timely and efficient diagnosis of vehicle faults. “There will be no more complaints from customers, following the skills acquired during the training” said Katando.

The National Skills Competition was launched in Japan, and have been happening every two years, as Nissan Malawi will also implement the same, for better after-sales services. The service advisers that won the competition are Ezra Chanika and Loyce Gande, while the technicians

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